Sumario
After graduating from RMIT (formerly PIT) with a Bachelor of Arts (Fine Art) in 1991, Michael has always had two veins of employment: one as a writer, presenter, producer and director for the arenas of film, video, tv, online content and cinema; the other being a spectrum of roles in the corporate world. Please peruse both CVs namely Creative Output and Corporate Output. On the 9.9.99 Michael registered Mango Moon, the umbrella business, for advertising and marketing assisting SMEs, corporations and government departments with media arts requirements. He revolutionised the On Hold Messages industry by introducing Phone Media under a sub division entitled Listen While You Wait producing programmes named as Eavesdrop, Reporting Live, New Testimony (non biblical), Phone Magazine, Comedy On Hold and Soundscapes. Other subsidiary businesses under the newly formed name Mango Moon Industries (circa 2009) included AAEAA Access And Exit All Areas, FDTC Family DVD Time Capsules, COPS Creative On Hold Productions, PTMS Professional Telemarketing Management Solutions, PON Plate Of Nature, RAB Rent A Butler, TTT Take Two Tees. Following advice from his mentors, Michael decided to focus exclusively on media arts production for the remainder of 2016 and 2017. He recently arrived back from USA and Canada where he pitched 4 feature films ready for production to film and television studios. Please contact Michael directly should you require engagement of his services or wish to request his comprehensive Life Pie 1968 to 2016 inclusive. Michael and MMI wishes you a pleasant day!
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Positions
Writer Producer Director
Contact Centre Manager
• Reviewed operations of existing call and contact centre
• Implemented systems protocol and change
• Trained individual agents to utilise new methods to secure appointment sales for the company’s Property Investment Advisors to attain monthly KPIs of qualified, booked and kept appointments with prospects
• Composed telemarketing scripts
• Initiated innovative ideas to promote branding and increase sales (eg trading hours on flyers, colour coded personnel appointment times on calendar, paper work inventory control)
• Addressed escalation complaints and trouble shooting
• Sourced, recruited, trained new personnel to assist group KPIs
• Organised roster shifts for staff
• Initiated, organised and co-ordinated the company’s employees birthdays get together
BDM and Creative Director
•Business Development Manager for outbound marketing (phone, fax, post and email) both warm and cold calling to secure prospects and appointments for the company’s Financial Strategists with KPI’s of approximately 12 new clients qualified and seen per week
•Recruited, hired and trained up personnel for the call centre
•Composed telemarketing scripts, strategies and engaged Creative and Planning to win new clients
•Authored 1st draft MMAB (Monthly Media Arts Broadcast) Electronic Inflight Magazine
•Initiated, organised and co-ordinated the company’s International Food Day get together
Area Manager
•Selling advertising space/packages to customer bases in the City of Stonnington and Brimbank
•General liaising with businesses within specified areas to identify, target and sell advertising products/capacity
•Collecting, maintaining and updating records of clients, sales, invoices and other payments received
•Providing a point of reference for new and existing client base for future enquires
Disability Services Officer
•Assisting clients with a variety of impairments or barriers in telecommunication solutions for their individual requirements – liaising via telephone, email, letters or faxes and direct visits
•Managed personal visits with clients at home – assisted in training clients in the use of this telecommunication equipment
•Identifying client needs and matching them with the appropriate equipment and services
•Building and managing relationships with the providers of this telecommunications equipment and services
•Regular update/training in this area to ensure up to date knowledge of all support technology available
•Contact with a variety of Disability Service providers and other specialised Telstra departments handling this equipment
Federal Agent 000 Emergency Services Answer Point
•Received emergency calls from clients requiring assistance from the Police, Fire and Ambulance Emergency services
•Ascertained content of the call, and transferred client to appropriate area
•Demonstrated calm, empathetic nature for clients in distress on the phone and ascertained needs/requirements in a clear, quick manner
•Customer service skills, knowledge and capacities to manage a variety of callers
Sponsorship Manager
•Managed aspects of planning and management of the company’s Silver Jubilee Festivities – organisation for 520 guests/staff members
•Initiated and arranged fundraising and sponsorship for this event – contacted 240 suppliers connected to this business – raised $22,000 in cash sponsorship and $20,000 in prizes
•General point of contact in arrangement of this event
