Pubudu Alwis

•Become and remain knowledgeable about social media products and community standards.
•Make well balanced decisions and personally driven to be an effective advocate for our community.
•Strong interpersonal skills, verbal and written communication skills and most importantly empathy
•Display a strong bias to doing what’s right for our community in supporting social media’s mission
•Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
•Respond to user inquiries with high quality, speed, empathy and accuracy
•Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
•Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
•Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
•Review the reported content within agreed turnaround times and standards of quality
•Identify inefficiencies in workflows and suggest solutions
•Recognize trends and patterns, and escalate issues outside the company policy to the global team